Vendor FAQs

Our partnership is designed to be straightforward and beneficial for both parties. We showcase your experiences on our platform, and when a customer purchases your experience as a gift or for themselves, we handle the payment processing, gift delivery, and initial customer service. You focus on providing an excellent experience when the recipient is ready to redeem their gift. We work on a commission basis, only earning when you do.

We partner with a wide range of experience providers, including adventure and outdoor activities, culinary and food experiences, wellness and spa services, entertainment venues, travel and accommodation providers, arts and crafts workshops, and educational classes. We look for businesses that offer high-quality, memorable experiences that make great gifts.

No, there are no upfront costs or financial investments required to join our platform. We operate on a commission-based model, which means we only make money when you do. This aligns our interests and ensures we're motivated to promote your experiences effectively.

Our onboarding process is simple: First, you submit an application through our vendor form. Our team will review your application and contact you to discuss your business and experiences in more detail. If it's a good fit, we'll work with you to create compelling listings for your experiences on our platform, including professional descriptions, pricing, and any terms or conditions. Once approved, your experiences will go live on our website, ready to be discovered and purchased by customers.

When a recipient is ready to use their gift, they'll book directly through our platform. They'll select from the available dates and times that you've provided through your vendor portal. Once a booking is confirmed, you'll receive an immediate notification with all the necessary details. The recipient will receive a QR code that they'll present to you on the day of the experience for verification and redemption.

You'll have access to a vendor portal where you can manage your availability calendar. You can block out dates, set specific time slots, adjust capacity for each slot, and make real-time updates as needed. Our system is designed to prevent overbooking and give you full control over your schedule.

The Experiences are final sale. The recipients are able to exchange their Experience to another Experience of their choice.

If you need to cancel a booking due to unforeseen circumstances (such as severe weather conditions or staff illness), you should notify us as soon as possible. We'll help manage the communication with the customer and assist in rescheduling the experience. If rescheduling isn't possible, we'll work with you to find an appropriate resolution that maintains customer satisfaction while being fair to your business.

To be a successful vendor on our platform, you'll need: A reliable email address and phone number for timely communications; the ability to regularly update your availability calendar (via computer or smartphone); capability to scan QR codes for redemption verification (a smartphone is sufficient); and a bank account for receiving payments. We provide training and support to ensure you're comfortable with our systems.

When a customer arrives for their experience, they'll present their QR code (either on their phone or printed). You'll scan this code using our vendor app or portal to verify the booking and mark it as redeemed. This simplified process ensures accurate tracking for both parties and minimizes administrative work for your team.

Absolutely! We encourage vendors to list multiple experiences if they offer them. This gives customers more options and increases your visibility on our platform. Each experience will have its own dedicated listing, pricing, and availability calendar. Some of our most successful vendors offer a range of experiences at different price points to appeal to various customer segments.

You can update information about your experiences through your vendor portal. For minor changes (like slight adjustments to descriptions or additional information), you can make these yourself. For significant changes (such as pricing, duration, or fundamental aspects of the experience), we ask that you contact your account manager who will help implement these changes and ensure all listings remain accurate and compelling.

Your experiences will be showcased on our platform with professional listings and will be included in relevant category pages. Additionally, we actively market our platform through multiple channels: Email marketing campaigns to our subscriber base; social media promotion across our channels; search engine optimization to increase visibility; targeted online advertising; and seasonal promotional campaigns. High-performing experiences may also be featured in special collections or highlighted in our newsletter.

Yes, we encourage our vendors to promote their partnership with us! We can provide digital badges for your website, social media graphics, and other marketing materials that indicate you're an official partner. This cross-promotion benefits both parties by increasing visibility and credibility. Let your account manager know if you're interested in collaborative marketing opportunities.

Our platform's search and discovery algorithms consider multiple factors, including customer ratings, booking frequency, and seasonal relevance. While we ensure all vendors receive fair visibility, experiences with excellent customer reviews and high satisfaction rates naturally tend to perform better in our search results. We also rotate featured experiences regularly to ensure diverse exposure across our vendor network.

To maximize your visibility: Maintain high-quality service for excellent reviews; respond promptly to bookings and inquiries; keep your availability calendar updated; provide clear, attractive descriptions and high-quality images; consider offering seasonal or special occasion packages; and participate in platform-wide promotions when available. Our vendor success team can provide specific recommendations based on your business type and customer trends.

All vendors must maintain appropriate business and liability insurance coverage based on the type of experiences offered. At minimum, this typically includes general commercial liability insurance. For higher-risk activities, additional coverage may be required. During the onboarding process, we'll discuss the specific insurance requirements for your business type and request certificates of insurance for our records.

Our standard partnership agreement is for an initial period of 12 months, after which it automatically renews on a month-to-month basis unless either party provides notice of termination. This structure allows enough time to establish and grow your presence on our platform while maintaining flexibility for both parties in the long term.

We take a collaborative approach to resolving customer issues. If a customer raises a concern about their experience, we'll notify you and work together to find an appropriate resolution. We believe in fair mediation that protects both the customer experience and your business reputation. In rare cases of serious disputes, we follow a structured resolution process outlined in our partnership agreement.

If you need to end our partnership, you can do so with 30 days' written notice after the initial 12-month period. We'll work with you to honor any outstanding bookings and ensure a smooth transition. Any gift experiences that were purchased but not yet redeemed will still need to be honored according to their original terms, or appropriate alternatives arranged for the customers.