We understand that preferences and circumstances change. That's why we offer a flexible exchange policy that allows recipients to swap their gift experiences for something that better suits their interests. Each experience can be exchanged once to ensure fairness and availability for all customers.
All gift experiences are valid for lifetime from the purchase date.
Each experience can be exchanged once with just a few clicks in your account.
If you exchange for a lower-priced experience, you'll receive the difference as account credit.
Log into your account
Go to your My Experiences
Choose the experience to exchange
Find your new experience
Complete your exchange
If an experience is canceled by the provider, you will be offered a rescheduled date or a full exchange for any other experience of equal value. Provider cancellations do not count against your one-time exchange allowance.
Absolutely! As long as you've created an account with the same email address the gift was sent to, you can exchange it for something else you'd prefer. Remember, you'll only be able to exchange it once, so choose carefully.
Since each experience can only be exchanged once, it's important to carefully review your selection before confirming. If you make an error, please contact our customer service team immediately - while we cannot guarantee a solution, we'll do our best to help within our policy constraints.
Have more questions about our exchange policy?
Contact Us