Frequently Asked Questions

Browse our website to find the perfect experience, and click 'Purchase now', then complete the booking process. If it's a gift then you'll need to provide the recipient's email address, they can redeem with the email or create an account and manage their gift experience.

Yes! During checkout, you'll have the opportunity to add a custom message that will be included in the gift email. You can make it as personal as you'd like.

The recipient will receive an email with a unique QR code and Booking Reference. They can choose to present the email, or create an account (or log in if they already have one) using the same email address the gift was sent to. The gift will automatically appear in their 'My Experiences' section, where they can view all the details.

The recipient should bring their QR code (either printed or on their phone) to the experience venue. The provider will scan the code to verify the booking and provide the experience. Some experiences may require ID verification.

All our experiences are valid for lifetime from the date of purchase, giving recipients plenty of time to plan and book their perfect day.

No worries! They can always log into their account on our website or app to access their QR code. It's available at any time in the 'My Experiences' section.

Recipients can purchase an experience through their account by selecting the gift and clicking 'Purchase Now.' They will have the option of sending it as a gift or purchasing for themselves, with a variety of payment options using Stripe.

If you purchased the gift, you cannot redeem on behalf of the recipient. The experience must be redeemed by the recipient that received the gift.

Our partners regularly update their availability. If no slots are available, we recommend checking back later or contacting our customer service team for assistance. Alternatively, the recipient can exchange their gift for another experience.

All Experiences can be exchanged for any other Experiences. The sales are non-refundable.

Yes! Recipients can exchange their gift for any other experience of equal, higher or lesser value. If they choose a less expensive option, the difference will be added to their account as credit. For higher value Experiences, the difference will be added to checkout.

To exchange a gift, log into your account, go to 'My Experiences,' select the experience you wish to exchange, and click the 'Exchange' button. You'll then be able to browse available experiences and select a new one.

Experiences cannot be exchanged after they have been completed. Additionally, each experience can only be exchanged once - already exchanged experiences are not eligible for another exchange.

If you'd like to exchange for a more expensive experience, you can pay the difference during the exchange process using a credit card or other payment options. Note: Gift Credits cannot be used for exchanges.

Click the 'Sign up' button in the top right corner of our website. You can sign up with your Google Account or you can enter your email address and create a password. You'll receive a verification email to confirm your account.

Create an account using the same email address the gift was sent to. Your gift will automatically appear in your 'My Experiences' section once you've verified your email address.

Log into your account and go to 'My Experiences' to see all your gifts, their status (available, booked, or completed), and validity dates.

Yes! When browsing experiences, click the 'Save' button to add them to your wishlist. You can access your wishlist at any time from your account dashboard.