Frequently Asked Questions

Browse our website to find the perfect experience, add it to your cart, then proceed to checkout. You'll need to provide the recipient's email address so we can deliver the gift directly to them, or you can choose to receive the gift voucher yourself to give in person.

Yes! During checkout, you'll have the opportunity to add a custom message that will be included in the gift email. You can make it as personal as you'd like.

You can choose immediate delivery or schedule it for a future date and time. If you select immediate delivery, the gift email will be sent within minutes of completing your purchase.

The recipient will receive an email with a unique QR code and instructions. They'll need to create an account (or log in if they already have one) using the same email address the gift was sent to. The gift will automatically appear in their 'My Bookings' section, where they can book and redeem it.

The recipient should bring their QR code (either printed or on their phone) to the experience venue. The provider will scan the code to verify the booking and provide the experience. Some experiences may require ID verification.

All our experiences are valid for lifetime from the date of purchase, giving recipients plenty of time to plan and book their perfect day.

No worries! They can always log into their account on our website or app to access their QR code. It's available at any time in the 'My Bookings' section.

Recipients can book their experience through their account by selecting the gift and clicking 'Book Now.' They'll be able to view available dates and times provided by the experience partner and select their preferred option.

If you purchased the gift, you cannot book on behalf of the recipient. The booking must be made by the recipient through their account. This ensures they can choose the date and time that works best for them.

Our partners regularly update their availability. If no slots are available, we recommend checking back later or contacting our customer service team for assistance. Alternatively, the recipient can exchange their gift for another experience.

All Experience bookings can be exchanged for any other Experiences. The sales are non-refundable.

Yes! Recipients can exchange their gift for any other experience of equal, higher or lesser value. If they choose a less expensive option, the difference will be added to their account as credit. For higher value Experiences, the difference will be added to checkout.

To exchange a gift, log into your account, go to 'My Bookings,' select the experience you wish to exchange, and click the 'Exchange' button. You'll then be able to browse available experiences and select a new one.

You can exchange a booked experience with any other Experience of your choice of equal, lesser or higher value. You will pay just the difference if the exchanged gift is of higher value.

If you'd like to exchange for a more expensive experience, you can pay the difference during the exchange process using a credit card or any credit you have in your account.

Click the 'Sign up' button in the top right corner of our website. Enter your email address and create a password. You'll receive a verification email to confirm your account.

Create an account using the same email address the gift was sent to. Your gift will automatically appear in your 'My Bookings' section once you've verified your email address.

Log into your account and go to 'My Bookings' to see all your gifts, their status (available, booked, or redeemed), and validity dates.

Yes! When browsing experiences, click the 'Save' button to add them to your wishlist. You can access your wishlist at any time from your account dashboard.