Privacy Policy

At Gift Experiences, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when you register with us, purchase a gift experience, sign up for our newsletter, or otherwise contact us. This information may include:

• Your name, email address, mailing address, and phone number
• Your payment information (processed securely through our payment processors)
• Recipient information when purchasing gifts (name and email address)
• Your preferences and gift selections
• Any other information you choose to provide

Usage Data

Information our servers automatically collect when you access our website, such as:

• Your IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you view
• The time spent on those pages
• The links you click
• The search terms you use

Mobile Device Data

Device information if you access our website via a mobile device, including:

• Device type and ID
• Operating system
• Mobile browser type
• Mobile device settings

We may use the information we collect from you to:

• Process and manage your purchases, bookings, and transactions
• Send gift experiences to recipients on your behalf
• Create and manage your account
• Send you marketing and promotional communications (with your consent)
• Respond to your inquiries and provide customer support
• Personalize your experience and deliver content relevant to your interests
• Improve our website, products, and services
• Administer promotions, surveys, and contests
• Monitor and analyze usage patterns and trends
• Protect our website from unauthorized access
• Comply with our legal obligations

We process your personal information lawfully, fairly, and in a transparent manner. We limit the collection of your personal data to what is necessary, and we will only process your personal data for specified, explicit, and legitimate purposes.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Experience Providers

We share information with our experience providers to facilitate your booking and redemption of gift experiences. This typically includes the recipient's name, contact details, and booking preferences.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions. We will always seek your consent before sharing your personal data for marketing purposes.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, customer service, and marketing assistance.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the website and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy.

Cookies

We use cookies to store information about your preferences and the pages you visit on our website. This helps us provide a more personalized experience and analyze our website traffic.

Website Analytics

We may also partner with third-party analytics providers, such as Google Analytics, to collect and process data about your use of our website. These analytics services may use cookies and other tracking technologies to gather information about your browsing activities.

Managing Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of our website.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For gift experiences, we typically retain transaction records for a period of up to 7 years to comply with tax and financial regulations. Account information is retained while your account is active, and for a reasonable period afterwards in case you wish to reactivate your account.

If you request the deletion of your personal data, we will delete or anonymize it as soon as reasonably practical, unless legal requirements prevent us from doing so.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include:

• Encryption of sensitive data transmission using SSL/TLS protocols
• Regular security assessments and penetration testing
• Access controls for staff and systems
• Employee training on data protection and security practices
• Secure storage of personal data

We promptly address any security incidents and will notify affected individuals as required by applicable law in the event of a data breach.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access - You have the right to request copies of your personal data.
• Right to Rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure - You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing - You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

We will respond to your request within the timeframe required by applicable law (typically within 30 days). Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law.

Our website and services are not directed to children under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

If you believe we have collected personal information from a child under 18, please contact us using the information provided in the “Contact Us” section.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@giftexperiences.ca

Phone: (416) 555-0123